2530 South Commerce
Ardmore, OK 73401
Phone: (580) 223-5070

Crisis: (800) 522-1090



















“MHSSO and Me…A Partnership In Recovery”









MHSSO is partially funded by the Oklahoma Department

of Mental Health and Substance Abuse Services



Rev. 1/14




We want to make sure that you receive the best possible care from our agency and staff.  To do that, we would like to share with you some information about our services and our service area.


Mental Health Services of Southern Oklahoma (MHSSO) was formed in 1950 to provide mental health care in southern Oklahoma.  We are a private, non-profit, community mental health center with a board of directors.  The counties which we serve include Bryan, Carter, Garvin, Johnston, Love, Marshall, Murray, Pontotoc and Seminole counties.


We have grown considerably since 1950 and offer many different kinds of mental health, wellness, and recovery-based programs, including outpatient services for adults and children, case management services, rehabilitative services and residential substance abuse treatment.  The professional clinician who will be working with you is responsible for coordinating the services which you would like to receive and explaining the program rules and regulations.


If you have questions about any of the information, please feel free to ask any MHSSO employee for assistance.  We are very interested in ways we can help or improve upon what we are doing in our efforts to better serve you, so please let us hear from you in this regard.




MHSSO Mission Statement


Mental health Services of Southern Oklahoma shall work with consumers and their families to reduce or eliminate the severity, frequency, and duration of the symptoms of mental illness and/or substance abuse following a strengths based recovery approach to their care.



Strategic Plan


MHSSO’s strategic organizational plan is posted on each clinic’s lobby bulletin board.  The Strategic Plan outlines the annual goals and objectives for the agency.  If you have difficulty locating it, please ask a MHSSO staff member for assistance.

Code of Ethics


MHSSO expects all of its employees to conduct themselves at all times in a professional manner.  We require that each employee follows our code of ethics or conduct.  This code covers such things as discrimination, maintaining the privacy of our consumers, relationships with consumers, how employees represent themselves to consumers and what to do if you or we believe one of our employees is violating this code.  If you have further questions, ask to receive a copy of Mental Health Services of Southern Oklahoma’s Procedure, P2-2, “Mandatory Guidelines For Ethical Conduct”.




Consumer Rights


In providing services for you, we want to protect and promote your fundamental human, legal and civil rights.  These rights are guaranteed by the United States Constitution, the Constitution of Oklahoma, and other Federal and State laws. If you have a concern about your rights which you think has not been adequately addressed by MHSSO staff or a complaint, you may also contact the Oklahoma Department of Mental Health and Substance Abuse Services, Office of Consumer Advocacy, at 405-573-6605 or 1-866-699-6605. You may also contact the Office of Consumer Affairs at 405-522-4148.







Programs providing treatment or services without the physical custody or where consumers do not remain for round-the-clock support or care, or where the facility does not have immediate control over the setting where a consumer resides, shall support and protect the fundamental human, civil, and constitutional rights of the individual consumer. Each consumer has the right to be treated with respect and dignity and will be provided the synopsis of the Bill of Rights as listed below:

(1) Each consumer shall retain all rights, benefits, and privileges guaranteed by law except those lost through due process of law.

(2) Each consumer has the right to receive services suited to his or her condition in a safe, sanitary and humane treatment environment regardless of race, religion, gender, ethnicity, age, degree of disability, handicapping condition or sexual orientation.

(3) No consumer shall be neglected or sexually, physically, verbally, or otherwise abused.

(4) Each consumer shall be provided with prompt, competent, and appropriate treatment; and an individualized treatment plan. A consumer shall participate in his or her treatment programs and may consent or refuse to consent to the proposed treatment. The right to consent or refuse to consent may be abridged for those consumers adjudged incompetent by a court of competent jurisdiction and in emergency situations as defined by law. If the consumer permits, family shall be involved.

(5) Every consumer's record shall be treated in a confidential manner.

(6) No consumer shall be required to participate in any research project or medical experiment without his or her informed consent as defined by law. Refusal to participate shall not affect the services available to the consumer.

(7) A consumer shall have the right to assert grievances with respect to an alleged infringement on his or her rights.

(8) Each consumer has the right to request the opinion of an outside medical or psychiatric consultant at his or her own expense or a right to an internal consultation upon request at no expense.

(9) No consumer shall be retaliated against or subjected to any adverse change of conditions or treatment because the consumer asserted his or her rights.







1.      As a member of the MHSSOprofessional or support staff, I will place the welfare of our consumers and their families in matters affecting them above all other concerns.


2.     To this end, I will deliver kind and humane treatment to all in my care regardless of race, color, creed, age, disability or sexual preference.


3.     I will not deliberately do harm to a consumer, either physically or psychologically.  I will not verbally assault, ridicule, attempt to subjugate or endanger a consumer, nor will I allow other consumers or staff to do so.


4.     I will urge changes in the lives of consumers in the interest of promoting recovery from the illness we are charged to treat.  I will not otherwise coerce them to adopt beliefs and behaviors which reflect my value system rather than their own.


5.     I will remain aware of my own skills and limitations.  Since consumers and former consumers may perceive me as an authority and hence overvalue my opinion, I will attempt never to counsel or advise them on matters not within my area of expertise.  I will be willing to recognize when it is in the best interest of my consumers to release or refer them to another program or individual.


6.     I will not engage in any activity that could be construed as exploitation of consumers for personal gain, be it sexual, financial, or social.


7.     I will not attempt to use my influence over a consumer in a coercive manner to meet my own ends.   I will not promote dependence, but help consumers to empower themselves.


8.     I will not name or give information about a consumer, former consumer, or family member except to other MHSSOstaff as required by treatment, when specifically authorized by the consumer, or when covered by contract or qualified service agreements.


9.     I understand and agree to defend both the spirit and the letter of the MHSSOpolicy on consumer rights and the consumer’s bill of rights, and to respect the rights and views of other professionals.


10.    As a caring and care-giving person, I understand that a therapeutic relationship does not end with a consumer’s discharge from MHSSO.  I will recognize the need to conduct any subsequent relationships with former consumers with the same concern for their well-being that is acknowledged above.


11.    In my personal use of alcohol and other mood-altering drugs, I will serve as a responsible role model for consumers, staff, and community.  .


12.  I will exhibit responsible concern for the well-being of my peers and the MHSSOcommunity by not ignoring manifestations of illness or unethical conduct in colleagues.


13.  I will accept responsibility for my continuing education and professional development as part of my commitment to providing quality care for those who need my help.


14.  I will not misuse agency resources, including time, leave and materials.


15.  Unless on my break or lunch time, I will not use the computer for web surfing, ebay, etc.


16.  I will not use agency email and other electronic devices to forward jokes, solicitations, etc.


17.  I will follow all billing rules according to ODMHSAS, OHCA and CARF standards. 

                                                                                                                         Revised:  5 12





Grievance Procedures


If you think your rights have been violated in any manner, we have a way for you to let us know.  If you feel this has happened to you, we are very interested in knowing about this as soon as possible.  Here is a brief overview of our grievance procedure with specific steps for you to follow.  If you have any questions or need help with anything about these steps, just ask any MHSSO employee for assistance.


First:         You are encouraged to communicate your concern to a staff member or program representative.  If you are uncomfortable bringing up a concern on your own, you may request a staff member to assist in seeking a resolution to the problem.


Second:     If the concern is not resolved to your satisfaction after talking with the staff member, you have the right to file a formal written complaint.  If you need assistance in writing your complaint, assistance will be provided.  You, or the staff who is assisting you, should contact the appropriate supervisor.  The supervisor will attempt to resolve your concern.


Third:        If you remain dissatisfied with the outcome, you may appeal to the Unit Coordinator or clinical supervisor.  You will receive a written response from the Unit Coordinator or clinical supervisor to your complaint.


Fourth:      If you are dissatisfied with the decision of the Unit Coordinator/clinical supervisor, you may appeal to Deana Tharp, LPC, Deputy Executive Director.  The Deputy Executive Director may call a formal meeting with all participants as deemed appropriate.


Fifth:         If you are dissatisfied with the decision of the Deputy Executive Director, you may appeal to the Robert Lee, LCSW, Executive Director.  The decision of the Executive Director is final.


                 If you want or an individual of your choosing wants more specific information regarding the process, please ask to receive a copy of Mental Health and Services of Southern Oklahoma’s Procedure, C8-1, “Consumers’ Rights and Responsibilities.”






Consumer Responsibilities


You have the responsibility to:


·        be courteous to other MHSSO consumers and staff;


·        be on time for all appointments;


·        cancel any appointments at least 24 hours in advance;


·        report to the receptionist upon arrival at the MHSSO clinic;


·        relate your difficulties to your primary clinician as honestly and completely as possible;


·        complete all forms as honestly as possible and ask questions about anything that you do not fully understand;


·        pay for services as you receive them;


·        inform your primary clinician of any changes in your personal situation such as name, address, phone number, or income;


·        see your primary clinician as required if you are receiving mental health medications;


·        inform your primary clinician if you have or think you might have any communicable disease;


·        inform your primary clinician if you decide to discontinue services.